We want you to feel confident about your purchase. Because every pre-owned piece is unique, please review all photographs, measurements, and condition notes before ordering.
Return request window
You may request a return within 7 calendar days after confirmed delivery. Contact us at info@mitocloset.com with your order number and reason for return before sending an item back.
Return eligibility
To qualify, the item must be returned in the same condition in which it was received, with all Mito Closet tags, authentication materials, dust bags, accessories, and original packaging intact. Items showing new wear, alteration, damage, missing components, removed tags, or evidence of use may be declined.
Items marked final sale, gift cards, and any item specifically identified as non-returnable are not eligible unless required by applicable law.
Authorization and shipping
Returns must be authorized in advance. We will provide instructions after approving the request. Packages sent without authorization may not be accepted. Any applicable return-shipping cost or deduction will be disclosed during authorization.
Inspection and refunds
After the return is received, we inspect the item and notify you of the decision. Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for processing; your bank or card issuer may require additional time.
Damage or order issue
If an item arrives damaged or does not match your order, contact us promptly after delivery and include photographs so we can review the issue.